1. Introduction
Welcome to VitaLync Diagnosis ("we," "us," "our"). By booking an appointment or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
2. Services Provided
We offer medical diagnostic services, including blood testing, which is analyzed by a UKAS 15189 accredited laboratory. Our doctors are General Medical Council (GMC) registered and have their own independent professional indemnity insurance.
3. Professional Indemnity and Liability
- All doctors providing consultations or medical services at our clinic operate as independent practitioners and carry their own professional indemnity cover. As such, VitaLync Diagnosis is not responsible for any medical advice, diagnosis, or treatment provided by individual doctors.
- While we facilitate blood testing services, we are not responsible for any inaccuracies in laboratory results, delays, or any clinical interpretations made by a doctor based on these results.
- We do not provide emergency medical care. In case of a medical emergency, patients should seek assistance from the NHS or their nearest A&E department.
4. Blood Testing and Results
- All blood samples are analyzed by a UKAS 15189 accredited laboratory to ensure quality and accuracy.
- We do not take responsibility for any decisions made by the patient based on test results, including self-medication or treatment without consulting a qualified healthcare professional.
- While we endeavor to provide results within the stated timeframe, we are not liable for any delays caused by the laboratory.
5. Patient Responsibilities
- It is the patient's responsibility to provide accurate and complete medical history before undertaking any diagnostic tests.
- Patients should consult with their healthcare provider regarding any abnormal test results or follow-up treatments required.
- Patients must ensure they follow any pre-test instructions provided to ensure accurate results.
6. Payment and Refund Policy
- Payments must be made in full before the service is provided. We accept major credit/debit cards and other payment methods as displayed on our website.
- Refunds will not be issued once a test has been conducted unless there is a clear error on our part.
- In the case of cancellations, refunds are subject to our cancellation policy, available on our website.
7. Confidentiality and Data Protection
We comply with the UK General Data Protection Regulation (GDPR) and other relevant laws to ensure patient data is handled securely.
Personal information will only be shared with authorized personnel and the laboratory for testing purposes unless required by law.
8. Limitation of Liability
- While we take every reasonable step to ensure quality service, we are not responsible for indirect or consequential damages arising from test results, delays, or professional medical advice given by independent doctors.
- We do not guarantee the outcome of any medical consultation or treatment that follows from our diagnostic services.
9. Complaints and Dispute Resolution
- If you have any concerns or complaints about our services, please contact us in writing at info@vitalync-diagnosis.com. We will investigate and respond within a reasonable timeframe.
- Any disputes arising from these Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
10. Amendments
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services will indicate acceptance of the revised terms.
11. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
VitaLync Diagnosis
Baylis Business Centre
info@vitalync-diagnosis.com
02036332371
